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How We Protect Your Account Data

This Privacy Policy sets out what account and payment information m4dwin collects when you open a wallet, deposit through Touch 'n Go eWallet or Boost, and move between our live tables and slots.

Account DataPayment RecordsDevice & Login LogsCookie UseVerification Data
m4dwin How We Protect Your Account Data
HOW WE HANDLE IT

Data Handling You Can Check

We built our data practices around what actually happens on your account: logging into your wallet, placing a Crash Game round, or clearing a deposit. Here's how cookies, security checks, record retention and change requests work on your side of the account

Cookie Use

We use cookies to keep you logged in between sessions and to remember your preferred game lobby, like slots or Football Sportsbook, without asking you to sign in every time.

Account Security

Your login is protected with password checks and session verification; we flag unusual access attempts and may ask for extra confirmation before a withdrawal clears.

Data Retention

We keep transaction and account records for as long as your wallet is active, plus the period needed for payment reconciliation and account-security review.

Requesting Changes

Contact our account support team through live chat or email to update your details, correct a payment record, or ask what information tied to your account we currently hold.

POLICY CONTACT PATHS

Reach Us About Your Data

Questions about this policy go through the same support channels you already use for your account. We keep the routes short so you're not stuck waiting to find out what information we hold or how a payment record was logged.

Team online

Live Chat

Open live chat from your account dashboard to ask about what data we hold, how a Touch 'n Go eWallet deposit is logged, or to request a copy of your records.

Account Support Email

Write to our account support team when you want to update stored details, correct a payment reference, or close your wallet and request data removal.

In-App Help Centre

Check the help centre inside the app for straightforward explanations of cookie use, login logs, and how your GrabPay or Boost transaction history is stored.

Privacy Policy Questions We Get

A few questions come up more than others when players look into how their data is handled on m4dwin. Here's what we tell them, in plain terms, about collection, sharing, retention and how to reach us.

We collect your name, contact details, and the payment reference from your first deposit — for example through Touch 'n Go eWallet or GrabPay — to open your account wallet and confirm it's really you.

We only share what's needed with payment processors to confirm a DuitNow transfer or FPX payment, and with verification partners when confirming your identity before a withdrawal; we don't sell your data.

Yes — contact our account support team through live chat or email and request a review of your stored data; deletion is handled where local law permits it.

Cookies keep your session active while you move between Live Baccarat tables and slot rooms, and remember basic preferences like your last-opened game category.

We retain transaction and account data for as long as your wallet stays active, plus a further period for payment reconciliation and account-security checks.

Reach our account support team through live chat on your dashboard or by email — both channels can explain what data we hold and how to update or correct it.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.